Terms of Service

Last updated: July 2026

These terms cover use of the TownAR visitor apps and this website. TownAR builds and operates visitor apps for towns and tourism bureaus; each town's app is published for that town, and the content in it is provided by that town. By using a TownAR app or website you agree to these terms.

Using the apps

TownAR apps are free for visitors. You may use them for personal, non-commercial enjoyment of the town. You agree not to:

• Interfere with the service, attempt to access other people's accounts or data, or probe our systems for vulnerabilities.
• Copy, redistribute, or resell app content — photos, videos, stories, and artwork belong to the town or the original creators.
• Falsify game scores, passport stamps, or coupon redemptions, or use automated means to claim rewards.
• Use the app in a way that breaks the law or endangers yourself or others.

Safety — please read

Pay attention to your surroundings. These apps encourage you to walk around a real town and hold up your phone. Do not use the app while driving, cycling, or crossing streets. Do not trespass, enter closed areas, or climb on anything to reach an AR target or passport stop. Respect private property, staff, and other visitors. You are responsible for your own safety and for supervising children using the app.

Accounts

You can use most of the app without an account. Creating one (with your email address) enables prize eligibility and leaderboards. Keep your email access secure — sign-in uses a code sent to your inbox. You may delete your account at any time from the app or from our account deletion page. We may suspend an account that abuses the service or these terms.

Prizes, coupons, and offers

Passport rewards, coupons, and business offers are provided and fulfilled by the town or the local business, not by TownAR. Availability, terms, expiry, and substitution are set by them, and they may change or end an offer at any time. Quantities may be limited. If an offer is not honored, contact the town or business; TownAR cannot redeem or reimburse offers on their behalf.

Content accuracy

Hours, events, menus, prices, and locations are entered by the town and by local businesses, and can be out of date. Confirm anything important — especially opening hours and event times — directly with the business before you travel.

Device requirements

AR features require a compatible device with a camera and depend on lighting and surface conditions; maps and location features depend on your device's GPS and, for first-time setup, on a network connection. Some features may not work on every device, and we may change or discontinue features over time.

Privacy

Our handling of personal information is described in the Privacy Policy, which forms part of these terms.

Business portal accounts

If you manage a business listing through the TownAR business portal, you additionally agree that: you are authorized to represent that business; the content you upload is accurate and yours to publish (you grant the town and TownAR permission to display it in the app and on this site); and the town may review, edit, or remove listing content. Sign-in links are single-use — do not share them.

Intellectual property

The TownAR platform, software, and branding are owned by TownAR. Town content — photos, videos, stories, logos, and artwork — remains owned by the town or its licensors. Nothing in these terms transfers ownership.

Disclaimers and limitation of liability

The apps and website are provided "as is" and "as available", without warranties of any kind to the extent permitted by law. We do not guarantee uninterrupted service, and we are not responsible for the acts or omissions of towns or local businesses. To the maximum extent permitted by law, TownAR is not liable for indirect, incidental, or consequential damages, or for loss arising from your use of, or inability to use, the service. Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms; the date above shows the current version, and material changes will be noted in the app. Continuing to use the service after an update means you accept the revised terms.

Contact

Questions about these terms: support@townar.com. Questions about a specific town's content, prizes, or offers are best directed to that town's visitor center.

Note for town and business clients: subscription pricing, term length, service levels, and content ownership between TownAR and a client town are governed by that town's signed agreement, not by this page.